FAQ’s


Is Aspen Athletic Clubs Part Of A Large Health Club Chain?

 

No, Aspen Athletic Clubs was started 15 years ago by Tony Dahmen whom is a pioneer in the industry.  The clubs in Nebraska and Kansas City are owned by one entity and the Iowa clubs are owned by a separate legal entity and operate independently.

Is There  Reciprocal Usage Between The Aspen Locations In Different States?

Yes.  For example, if you are a member of an Aspen club in Omaha, Nebraska you may use the clubs in Kansas City and Des Moines for no additional fee.  Simply present your keytag at the front desk and let them know what club you are a member of.  If you are relocating to a different state you will need to transfer your membership to the new location.

Who Should I Contact If I Have A Question/Issue  Regarding My Membership?
You have several options:

Can Aspen Provide Me Receipts For Reimbursement Purposes?

Yes.  If you need documentation of your account’s payments or workout history we can provide you with that report, contact your club’s Operations Manager.

What Is The Guest Fee Policy At Aspen Athletic Clubs?

Anyone can utilize our facility on a daily basis for the following  fee:
$15/visit plus tax

What Is The Club Enhancement Fee?

The  Club Enhancement Fee is an annual fee that is used to improve the equipment and services provided for the facilities.  This fee is collected annually on your June or December billing, depending on the month you initially enrolled.

What Is A Membership “Freeze”?

If you are not able to use the club for a medical reason, temporary move,  military or missionary service,
Aspen will place your account on freeze for no charge for up to 1 year.  Verification is required to process
the freeze.  Your dues will resume at the end of that period unless we receive notification in writing
to extend the freeze period.

How Do I Terminate My Membership?

All cancellation requests must be submitted in writing either at the club or by certified mail to the club.
Cancellations must be received 10 days prior to your bill date.  All past due balances will be collected at the time of cancellation.  Please note that non-use of the facility or closing of one’s billing account does not constitute a cancellation.

Month to Month Membership
A month to month membership can be terminated at any time.  To prevent additional monthly billing, please notify us 10 days prior  to your bill date.

Monthly Term Membership
A Term membership that is paid monthly may not be canceled during the Term Period unless an early termination fee is paid in full at the time of cancellation ($100 for the primary and $50 for each family add-on).

Prepaid Membership
If you do not renew your prepaid Term membership by the renewal date, your prepaid Term membership automatically expires.

What If I Am Moving Out Of The Area?

If you are moving your permanent residence to more than 25 miles from any Aspen Athletic Club, you may be excused from your membership agreement.  You MUST provide proof of your new address.  Please see your club’s General Manager to process your request.